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Keyboard, mouse, or pointing-device problems

Use this information to solve keyboard, mouse, or pointing-device problems.

Table 1. Symptoms and user actions for keyboard, mouse, or pointing-device problems.

Table with one spanned column at the top and two other columns with headers that provides information about symptoms and user actions to solve keyboard, mouse, or pointing-device problems

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, System x3850 X6 and x3950 X6 Type 6241 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
SymptomAction
All or some keys on the keyboard do not work.
  1. Make sure that:
    • The keyboard cable is securely connected.
    • The server and the monitor are turned on.
  2. See the Lenovo ServerProven website for information about keyboard compatibility.
  3. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.
  4. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server. If connected directly to the server, try another port. If the keyboard works, replace the USB hub.
  5. Replace the keyboard.
The mouse or pointing device does not work.
  1. See the Lenovo ServerProven website for information about mouse compatibility.
  2. Make sure that:
    • The mouse or pointing-device cable is securely connected to the server.
    • The mouse or pointing-device device drivers are installed correctly.
    • The server and the monitor are turned on.
    • The mouse option is enabled in the Setup utility (see Starting the Setup utility).
  3. If your mouse is connected to a USB hub, disconnect the mouse from the hub and connect it directly to the server. If it is connected to the server, try another port. If the mouse works, replace the USB hub.
  4. Replace the mouse or pointing device.