Table 1. Symptoms and user actions for software problems.
Table with one spanned column at the top and two other columns with headers that provides information about symptoms and user actions to solve software problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
Symptom
Action
You suspect a software problem.
To determine if a software problem exist, verify the following:
If a new hardware, software, firmware or device driver has been installed or updated, verify that it is supported on the server by checking the ServerProven list at the Lenovo ServerProven website.
If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
Check the operating system logs for any events related to your software and attempt to resolve them.
Contact your software provider for additional problem resolution.