Use this information to solve Universal Serial Bus (USB) port problems.
Table 1. Symptoms and user actions for USB port problems. Table with one spanned column at the top and two other columns with headers that provides information about symptoms and user actions to solve USB port problems
- Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
- See Parts listing, System x3850 X6 and x3950 X6 Type 6241 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
- If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
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| Symptom | Action |
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| A USB device does not work. | - Use the Setup utility to make sure that the device is configured correctly (see Using the Setup utility).
- Make sure that the correct drivers are installed on the server. See the production documentation for the USB device or the manufacturer’s website for information about the device drivers.
- If the USB device is connected into the hub or the console breakout cable, unplug the device and connect it into the USB port on the front of the server.
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