Use this information to solve ServerGuide problems.
Table 1. Symptoms and user actions for ServerGuide problems.
Table with one spanned column at the top and two other columns with headers that provides information about symptoms and user actions to solve ServerGuide problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
Symptom
Action
The ServerGuide Setup and Installation DVD or bootable device will not start.
If the startup (boot) sequence settings have been changed, make sure that the DVD drive or bootable device is first in the startup sequence.
Make sure that the server supports the ServerGuide program and has a startable (bootable) DVD drive or bootable device. See the readme file that is part of the ISO image at the Lenovo ToolsCenter website.
Make sure that you burned the DVD or USB from an image (do not burn the DVD or USB ISO file as a data disk)
The MegaRAID Storage Manager program cannot detect all installed drives, or the operating system cannot be installed.
Make sure that the hard disk drive is connected correctly.
Make sure that the SAS/SATA hard disk drive cables are securely connected.
The operating-system installation program continuously loops.
Make sure that you following the operating system installation guidelines.
The ServerGuide program will not start the operating-system installation media.
Make sure that the operating-system media is supported by the ServerGuide program. For a list of supported operating-system versions, go to the Lenovo Systems Management Solutions website, to locate the link for your ServerGuide version and supported Microsoft Windows operating systems.