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Observable problems

Use this information to solve observable server problems.

Table 1. Symptoms and user actions for observable problems.

Table with one spanned column at the top and two other columns with headers that provides information about symptoms and user actions to solve observable problems

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, System x3850 X6 and x3950 X6 Type 6241 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
SymptomAction
Power supply - squealing, scratching, or grinding noise.
  1. If the server is running redundant power, pull and replace each power supply, one at a time, to determine which power supply is causing the noise.
  2. If a single power supply is identified as causing the problem, complete the following steps:
    1. Make sure that the power supply causing the noise does not have an obstruction (cable, cable label, etc).
    2. Replace the power supply.
  3. If the noise can not be associated with a single power supply, it might be coming from the cooling fans.
Power supply - Jet or fast-moving air noise.

Check the IMM event log for events associated with thermals, cooling, and fans.

Power supply - Clicking or rattling noise.
  1. If the server is running redundant power, pull and replace each power supply, one at a time, to determine which power supply is causing the noise.
  2. If a single power supply is identified as causing the problem, complete the following steps:
    1. Make sure that the power supply causing the noise does not have an obstruction (cable, cable label, etc).
    2. Replace the power supply.
  3. If the noise can not be associated with a single power supply, it may be coming from the cooling fans.
Fans - Squealing, scratching, or grinding noise.
  1. This server has redundant hot-swap cooling. Remove and replace each fan assembly, one at a time, to determine which assembly is causing the noise.
  2. If a single fan assembly is identified as causing the problem, complete the following steps:
    1. Make sure that the fan assembly causing the noise does not have an obstruction (cable, cable label, etc) touching the fan blades during operation.
    2. Replace the fan assembly.
  3. If the noise can not be associated with a single fan assembly, it might be coming from the cooling fans in a power supply.
Fans - Jet or fast moving air noise.

Check the IMM event log for events associated with thermals, cooling, and fans.

Fans - Clicking, or rattling noise.
  1. This server has redundant hot-swap cooling. Remove and replace each fan assembly, one at a time, to determine which assembly is causing the noise.
    1. Make sure that the fan assembly causing the noise does not have an obstruction (cable, cable label, etc) touching the fan blades during operation.
    2. Replace the fan assembly.
  2. If the noise can not be associated with a single fan assembly, it might be coming from the cooling fans in a power supply.
Visible physical damage; Broken, damaged, or malfunctioning door, bezel, cover, or chassis part.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician (see Parts listing, System x3850 X6 and x3950 X6 Type 6241 to determine whether the part is a FRU or a CRU and Removing and replacing components.)

Server is unresponsive (POST is complete and operating system is running)
If you are in the same location as the server, complete the following steps:
  1. If you are using a KVM connection, make sure that the connection is operating correctly. Otherwise, make sure that the keyboard and mouse are operating correctly.
  2. If possible, log in to the server and verify that all applications are running (no applications are hung).
  3. Restart the server.
  4. If the problem remains, make sure that any new software has been installed and configured correctly.
  5. Contact your place of purchase of the software or your software provider.
If you are accessing the server from a remote location, complete the following steps:
  1. Make sure that all applications are running (no applications are hung).
  2. Attempt to log out of the system and log back in.
  3. Validate the network access by pinging or running a trace route to the server from a command line.
    1. If you are unable to get a response during a ping test, attempt to ping another server in the chassis to determine whether it is a connection problem or server problem.
    2. Run a trace route to determine where the connection breaks down. Attempt to resolve a connection issue with either the VPN or the point at which the connection breaks down.
  4. Restart the server remotely through the management interface.
  5. If the problem remains, verify that any new software has been installed and configured correctly.
  6. Contact your place of purchase of the software or your software provider.
Unusual smellComplete the following steps until the problem is solved.
  1. An unusual smell might be coming from newly installed equipment.
  2. If the problem remains, contact Lenovo Support.
Server seems to be running hot

Make sure that the room temperature is within the specified range (see Server features and specifications).