Call Home contacts
When Call Home is configured and a serviceable event is triggered that automatically creates a service ticket, Lenovo Support might need to reach out to someone regarding the event. The primary or secondary contact that is configured for Call Home is contacted by default. However, you can choose to assign a different Call Home contact to all devices in a specific collection.
If a contact is assigned to a collection, and you add more devices to that collection, the preferred contact is also assigned to the new devices.
If you assign a contact to a collection, and some devices in that collection are also in another collection to which a contact was assigned, you can choose whether to change the assignment to the new contact or to keep the existing contact.
You can change the assigned contact for a specific device from the Actions panel on Device page by clicking . You can choose from a list of contacts that a were assigned to the collections in which the device is a member.
If you delete a Call Home contact, the default Call Home contact is used for all devices that were assigned the deleted contact.