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Device service data

When a serviceable event occurs on a managed device, Lenovo XClarity One collects XCC service data and sends that data to Lenovo support using Call Home. When other problems arise with a device that requires assistance to resolve, you can manually collect service data that is needed to help identify the cause of the issue (including service information, inventory, and logs) and then send the service-data file to Lenovo Support.

Limitation
When running XClarity One as a local VM, you cannot access, view, or download device service data. This will be remediated in a future release.
Attention

  • Service data includes sensitive information, including serial numbers, UUIDs, IP addresses, host names, and device locations. If needed, take appropriate steps to protect any service-data files that were saved to your local system.

  • Service data is not stored in the management hubs or in the cloud.

Collect and send service data to Lenovo Support​

You can collect and send service data to Lenovo Support for a managed device. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click Service > Upload data to Lenovo Support. Then, select Collect and upload service data.

You can send other files from your local system to Lenovo Support as well. Each local file can be no more than 2 GB. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click Service > Upload data to Lenovo Support. Then, select Upload local file.

Attention
The following conditions are required to manually collect and upload service data for a managed device.

Lenovo is committed to security. When service data is sent to Lenovo Support either automatically through Call Home or manually by you, the service-data archive is sent to Lenovo Upload Facility over HTTPS using TLS 1.2 or later. Your business data is never transmitted. Access to service data in the Lenovo Upload Facility is restricted to authorized service personnel.

For information about setting up Call Home to automatically send service data when serviceable events occur on managed devices, see Automatic problem notification (Call Home).