Service data
When there is a problem with a device that requires assistance to resolve, you can manually collect service data that is needed to help identify the cause of the issue (including service information, inventory, and logs) and then send the service-data file to Lenovo Support.
Service data includes sensitive information, including serial numbers, UUIDs, IP addresses, host names, and device locations. If needed, take appropriate steps to protect any service-data files that were saved to your local system.
Service data is not stored in the management hubs or in the cloud.
- You must accept the Lenovo Privacy Statement in the web interface before you can collect and upload service data.
- Call Home must be configured (see Automatic problem notification (Call Home)).
- The device must be online.
- Another service-data collection job must not be running on the device.
You can also send other files from your local system to Lenovo support. Local files can be no more than 2 GB.
You can collect and upload service data or you can to send files from your local system to Lenovo Support for a specific device. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click .
When you manually collect service data, you can automatically upload the service-data file to Lenovo Support. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click .
When you manually collect service data, you can save the service-data file as an archive in tar.gz format to your local system, which you can then send to Lenovo Support. You can send other files from your local system to Lenovo support, as well. Local files can be no more than 2 GB. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click .
Lenovo is committed to security. When service data is sent to Lenovo Support either automatically through Call Home or manually by you, the service-data archive is sent to Lenovo Upload Facility over HTTPS using TLS 1.2 or later. Your business data is never transmitted. Access to service data in the Lenovo Upload Facility is restricted to authorized service personnel.
For information about setting up Call Home to automatically send service data when serviceable events occur on managed devices, see Automatic problem notification (Call Home).