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Device service data

If Call Home is enabled and a serviceable event occurs on a managed device, Lenovo XClarity One automatically collects XCC service data and sends that data to Lenovo support using Call Home. When other problems arise with a device that requires assistance to resolve, you can manually collect service data that is needed to help identify the cause of the issue (including service information, inventory, and logs) and then send the service-data file to your Lenovo Support representative.

Attention
Service data includes sensitive information, including serial numbers, UUIDs, IP addresses, host names, and device locations. If needed, take appropriate steps to protect any service-data files that were saved to your local system.

Collect service data​

When using XClarity One as a local VM, you can manually collect service data for up to 10 devices at a time. From the Device management view, click the Managed Device panel title, and select one or more devices in the table, click the Actions icon (Actions menu icon) and then click Collect service data.

When using XClarity One as a local VM, the service data archives are stored in the local VM. You can view list of stored files from the XClarity One portal by clicking Service Data in the context menu from the Device management view. From this page, you can save the file to your local system by selecting the file and clicking the Save As icon (Save icon).

When the stored service data files exceed the storage limit for service data, the oldest service data file will be automatically removed to release storage space. An event will be added to the event log, showing the name of the removed service data file.

You can delete up to 10 service-data files at a time.

Collect and send service data to Lenovo Support​

You can manually collect and send service data to Lenovo Support. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click Service > Upload data to Lenovo Support. Then, select Collect and upload service data.

You can send other files from your local system to Lenovo Support as well. Each local file can be no more than 2 GB. From the Device management view, click the Managed Device panel title, and click the name of the device in the table to display the managed-device details page. Then, from the Actions panel, click Service > Upload data to Lenovo Support. Then, select Upload local file.

Attention
The following conditions are required to manually collect and upload service data for a managed device.

Lenovo is committed to security. When service data is sent to Lenovo Support either automatically through Call Home or manually by you, the service-data archive is sent to Lenovo Upload Facility over HTTPS using TLS 1.2 or later. Your business data is never transmitted. Access to service data in the Lenovo Upload Facility is restricted to authorized service personnel.

For information about setting up Call Home to automatically send service data when serviceable events occur on managed devices, see Automatic problem notification (Call Home).