Service tickets

You can monitor service-ticket metrics by clicking Monitor in the context menu from the Device management view.

The Service tickets panel summarizes the data about tickets that were raised by managed devices, including the following data.

• A circular graph representing the percent of tickets by status (low, medium, high, critical). Hover over each colored bar in the graph to see the total number of tickets for the specific severity.
• Total number of tickets by status. Click a number to open the Service Tickets page with a list of all tickets in that status.
• A line graph representing the number of tickets, over time in the last month. Hover over each colored bar in the graph to see the number of tickets by status.
• Total number of tickets, by status, in last month and in the past year.