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Cannot connect to a server

Refer to the following when you fail to establish a remote control session with a server:

Complete the following steps to resolve this issue:

  • Ensure that you are a member of a user group that is assigned the **Supervisor** role.

  • Ensure that you have access to the server though the appropriate access control list.

  • Ensure that your local system has network connectivity and that it can connect to Lenovo SDI Management Platform.

  • Ensure that the server is being managed by Lenovo SDI Management Platform. You can check that by clicking Resources () > Hardware from the Lenovo SDI Management Platform menu bar.

  • If a firewall is installed on your local system, ensure that the firewall allows connections to the IP address for the managed server.

  • Ping the IP address of the managed server to ensure that your local system has connectivity to the managed server. If you are attempting to access a managed server from a local system that has an IP address of an external network, the managed server must also have an IP address that can be accessed externally.