Cannot connect to a server
Refer to the following when you fail to establish a remote control session with a server:
Complete the following steps to resolve this issue:
Ensure that you are a member of a user group that is assigned the **Supervisor** role.
Ensure that you have access to the server though the appropriate access control list.
Ensure that your local system has network connectivity and that it can connect to Lenovo SDI Management Platform.
Ensure that the server is being managed by Lenovo SDI Management Platform. You can check that by clicking Resources (
) > Hardware from the Lenovo SDI Management Platform menu bar.
If a firewall is installed on your local system, ensure that the firewall allows connections to the IP address for the managed server.
Ping the IP address of the managed server to ensure that your local system has connectivity to the managed server. If you are attempting to access a managed server from a local system that has an IP address of an external network, the managed server must also have an IP address that can be accessed externally.