4000001d-00000000 : Watchdog [arg1] Failed to Capture Screen.

Watchdog [arg1] Failed to Capture Screen.

An operating-system error has occurred, and the screen capture failed.

May also be shown as 4000001d00000000 or 0x4000001d00000000

Severity

Error

Alert Category

System - other

Serviceable

No

CIM Information

Prefix:IMM

and ID:0029

SNMP Trap ID

22

Automatically Notify Support

No

User Response

Complete the following steps until the problem is solved:

1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.
6. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.