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FQXSPUP0005L : A firmware or software incompatibility was detected on system [ComputerSystemElementName].

A firmware or software incompatibility was detected on system [ComputerSystemElementName].

This message is for the use case when an implementation has detected a Firmware or Software Incompatibility.

Severity

Error

Alert Category

Critical - Hardware Incompatibility

Serviceable

Yes

CIM Information

Prefix:PLAT

and ID:0442

SNMP Trap ID

36

Automatically Notify Support

No

User Action

Complete the following steps until the problem is solved:

  1. Flash XCC firmware to the latest level and reboot system.
  2. If the problem persists, collect Service Data log.
  3. Contact Lenovo Support.
  4. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.