Lenovo Storage events that automatically notify Support
If Call Home is configured and enabled in XClarity Administrator, XClarity Administrator automatically opens a service ticket and sends service data for a specific managed device to Lenovo Support using Call Home when a serviceable event is received from that device. The following table lists the serviceable events that trigger Call Home for Lenovo Storage devices.
| Event ID | Message String | Automatically Notify Support |
|---|---|---|
| FQXST0001W | The disk group is online but cannot tolerate another disk failure. | Yes |
| FQXST0051W | An uncorrectable ECC error occurred in cache memory. | Yes |
| FQXST0053W | Too many errors occurred during disk group expansion to allow the expansion to continue. | Yes |
| FQXST0112W | The link for the specified host port went down unexpectedly. | Yes |
| FQXST0117W | This controller module detected or generated an error on the specified host channel. | Yes |
| FQXST0136W | Errors detected on the specified disk channel have caused the controller to mark the channel as degraded. | Yes |
| FQXST0152W | The Management Controller (MC) has not communicated with the Storage Controller (SC) for 15 minutes and might have failed. | Yes |
| FQXST0158W | A correctable ECC error occurred in Storage Controller CPU memory. | Yes |
| FQXST0162W | The host WWNs (node and port) previously presented by this controller module are unknown. | Yes |
| FQXST0163W | The host WWNs (node and port) previously presented by the partner controller module, which is currently offline, are unknown. | Yes |
| FQXST0172W | The specified disk group was quarantined because some its disks are not accessible. | Yes |
| FQXST0190I | The controller module's supercapacitor pack has started charging. | Yes |
| FQXST0442W | Power-On Self Test (POST) diagnostics detected a hardware error in a UART chip. | Yes |
| FQXST0469W | The speed of buses connecting the FPGA to downstream adapters was reduced to compensate for an FPGA over-temperature condition. The storage system is operational but I/O performance is reduced. | Yes |
| FQXST0476W | The CPU temperature exceeded the safe range so the CPU entered its self-protection state. IOPS were reduced. The storage system is operational, but I/O performance is reduced. | Yes |
| FQXST0477I | The CPU temperature exceeded the normal range so the CPU speed was reduced. IOPS were reduced. The storage system is operational, but I/O performance is reduced. | Yes |
| FQXST0482W | One of the PCIe buses is running with fewer lanes than is optimal. | Yes |
| FQXST0495W | The algorithm for best-path routing selected the alternate path to the specified disk because the I/O error count on the primary path reached its threshold. | Yes |
| FQXST0545W | A controller module is connected to a legacy enclosure midplane, resulting in degraded performance. | Yes |
| FQXST0548W | Disk group reconstruction failed. | Yes |
| FQXST0551W | An EMP reported that a power supply unit (PSU) was uninstalled. | Yes |
| FQXST0552W | {An EMP reported one of the following: } | Yes |
| FQXST0554W | A voltage sensor is not within the normal operating range but is within safe operating limits; or, a voltage sensor was removed. | Yes |
| FQXST0555W | An expander in a controller module, expansion module, or drawer is mated but is not responding; or, an expander in an expansion module has been removed. | Yes |
| FQXST0556W | An expander in a controller module, expansion module, or drawer is mated but is not responding; or, an expander in an expansion module has been removed. | Yes |
| FQXST0557W | An Enclosure Management Processor (EMP) reported an alert condition on a current sensor. | Yes |
| FQXST0565W | One of the PCIe buses is running at less than optimal speed. | Yes |
| FQXST0569W | A SAS host cable mismatch was detected for the specified port number. The specified alternate PHYs have been disabled. | Yes |
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