Viewing remote-control logs and traces
When you start a remote-control session, log files are created. The types of events that are logged in these files are based on the debug mode, which is set from General tab on the Preferences dialog. You can use these log files to resolve issues.
Procedure
Remote-control log files are stored in the following locations.
| Operating system | Log directory |
|---|---|
| Windows 7 and 8 | %USERPROFILE%\lenovo\remoteaccess For example: C:\Users\win_user\lenovo\remoteaccess |
For more information about collecting diagnostic files and sending files to Lenovo Support, see Working with service and support.
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