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Ordering a serviceable part

Use this topic to order a serviceable hardware part.

Parts definition

There are four types of serviceable hardware parts in each product:

  • Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request with no service agreement, you will be charged for the installation.

  • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Field replaceable unit (FRU): FRUs must be installed only by trained service technicians.

  • Consumable and Structural parts: Purchase and replacement of consumable and structural parts (components, such as a cover or bezel) is your responsibility. If Lenovo acquires or installs a structural component at your request, you will be charged for the service.

Identifying your system

Refer to VX series models to identify the base system for your ThinkAgile VX system.

Ordering a serviceable part

  1. Go to Lenovo support portal and select your product.

  2. On the specific product page, choose the Parts from the left pane. The Parts tab page is displayed.

  3. Search the part name and record the FRU part number of the part.

  4. Directly call Lenovo Support or go to Service request and summit a service ticket.