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80070301-0301ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.

Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.

IMM has detected that the temperature for microprocessor 1 has transitioned to a non recoverable state.

May also be shown as 800703010301ffff or 0x800703010301ffff

Severity​

Error

Alert Category​

Critical - Temperature

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0524

SNMP Trap ID​

0

Automatically Notify Support​

No

User Response​

Complete the following steps until the problem is solved:

  1. Check the IMM event log for any fan or cooling related issues.
  2. Make sure that the airflow at the front and rear of the server is not obstructed and that fillers are in place and correctly installed.
  3. Make sure that the room temperature is within operating specifications.
  4. Make sure that the microprocessor 1 heat sink is securely installed.
  5. (Trained service technician only) Make sure that the microprocessor 1 heat sink is installed correctly and the thermal material is correctly applied.
  6. (Trained service technician only) Replace microprocessor 1.