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80070301-2c01ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.

Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.

The ML2 card has reported a non-recoverable Over temperature condition.

May also be shown as 800703012c01ffff or 0x800703012c01ffff

Severity​

Error

Alert Category​

Critical - Temperature

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0522

SNMP Trap ID​

0

Automatically Notify Support​

No

User Response​

Complete the following steps until the problem is solved:

  1. Check the IMM event log for any fan or cooling related issues.
  2. Make sure that the room temperature is within operating specifications.
  3. Make sure that the airflow at the front and rear of the server is not obstructed and that fillers are in place and correctly installed.
  4. Make sure that all baffles included with the system are installed.
  5. Check the heatsink on the ML2 card to ensure that it is free of particulates and dust which would reduce cooling efficiency.
  6. Remove the heatsink on the ML2 card, check to make sure there is good contact between the heatsink and chip, and then reinstall the heatsink.