Skip to main content

Key management server error

CAUTION
Possible loss of data accessibility

If this problem is not resolved before any of the storage array's secured drives are power cycled, the drives will become locked and their data inaccessible until communication is restored between the storage array and key management server.

Recovery Steps​

  1. Manually collect support data from the storage array.

    1. Go to Support > Support Center. Then, select the Diagnostics tab.

    2. Select the Collect Support Data link to save the support data to a file.

  2. Contact your Technical Support Engineer using the information in the upper right-corner of the Support Center.