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00015013 : Automated file transfer of service data via [arg1] failed for event [arg2].

Automated file transfer of service data via [arg1] failed for event [arg2].

The file transfer of service data for an automatic support notification was not successful.

Severity​

Informational

Alert Category​

Chassis/System Management (Informational)

Log Source​

SERVPROC

Serviceable​

Yes

Recoverable​

No

Chassis LED that is Lit​

None

CIM Information​

Prefix:CMM

and ID:0353

SNMP Trap ID​

mmTrapChassisS

Automatically Notify Support​

No

User Response​

Complete the following steps until the problem is solved:

  1. Ping the FTP server to make sure that it is functional.
  2. Make sure that the FTP server exists and is configured correctly.
  3. Attempt to log in to the FTP server.
  4. Determine whether there is a problem with the firewall between the Chassis Management Module and the FTP server.
  5. Manually save the service data.