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00016801 : Event [arg1] call home failed. Reason: [arg2].

Event [arg1] call home failed. Reason: [arg2].

A confirmation has not been received from the destination of the automatic support notification.

Severity​

Informational

Alert Category​

Chassis/System Management (Informational)

Log Source​

SERVPROC

Serviceable​

Yes

Recoverable​

No

Chassis LED that is Lit​

None

CIM Information​

Prefix:CMM

and ID:0855

SNMP Trap ID​

mmTrapChassisS

Automatically Notify Support​

No

User Response​

Complete the following steps until the problem is solved:

  1. Check the network connectivity between the Chassis Management Module and the external network.
  2. Submit a test service request to validate connectivity.
  3. Save the service data locally.