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3501084C : Unexpected exception was encountered in security service or system-management processor on [arg1].

Unexpected exception was encountered in security service or system-management processor on [arg1].

An internal exception occurred in the security service of the Chassis Management Module (CMM) or in the specified system-management processor. The specified node might not power on. You might not be able to log in to the system-management processor. The Flex System Manager management software might not be able to communicate with the system-management processor. Support will address this software issue and must engage Product Engineering, who will engage Development. CMM and node service data is required.

Severity​

Error

Alert Category​

Nodes (Critical)

Log Source​

Node_12

Serviceable​

Yes

Recoverable​

Yes

Chassis LED that is Lit​

None

CIM Information​

Prefix:CMM

and ID:0406

SNMP Trap ID​

mmTrapBladeC

Automatically Notify Support​

Yes

User Response​

Complete the following steps as a workaround until the problem is solved:

  1. Make sure that the CMM and the affected node have the correct level of firmware.
  2. Check the firmware change history for security updates.
  3. To manually retry the operation, reset the affected system-management processor on the node. If you cannot reset the system-management processor from the Flex System Manager management software, reset it from the CMM. If you have problems resetting the affected system-management processor, perform a service-level reset of the node. Note that a service-level reset will shut down the operating system.
  4. If the error remains after the system-management processor is reset, reset the primary CMM.
No hardware components have to be replaced.